A person or organization can appeal if it wishes to request Noordbeek Certification to reconsider a decision taken by Noordbeek Certification with regard to a conformity assessment. This may relate to:
A person or organization can submit a complaint as an expression of dissatisfaction, other than an appeal, to Noordbeek Certification with regard to the activities of Noordbeek Certification or its employees, to which a response is expected.
To submit the complaint or request for appeal, the Complaint + Appeal Form can be com-pleted on this page, which is sent to the Office & Compliance Manager of Noordbeek Certification.
A copy of this form will be sent to the complainant or petitioner at the email address indicated. A confirmation of receipt will also be sent within 5 working days.
You can download the complaints and appeal procedure of Noordbeek Certification here.
We strive for 100% customer satisfaction. If unfortunately this is not the case, we ask you kindly to contact us so we can work on a solution.